1. Who We Are
The entity responsible for your personal information is:
Rejuvenbloomherb
8/259 Glen Osmond Rd
Frewville SA 5063
Australia
Email: connectuse@rejuvenbloomherb.world
Phone: +61 8 8379 9001
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR).
2. Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, and phone number when you submit our contact form or make a purchase
- Communication Data: Messages and correspondence you send to us
- Transaction Data: Payment and purchase details processed by our secure payment providers
- Technical Data: IP address, browser type, device information, and browsing patterns collected through cookies
3. Legal Basis for Processing (Australian Privacy Act & GDPR)
We process your personal data based on the following legal grounds:
- Consent (APP 3 / GDPR Art. 6(1)(a)): When you submit our contact form, subscribe to communications, or accept non-essential cookies
- Legitimate Interests (APP 3 / GDPR Art. 6(1)(f)): To improve our website and services, provided they do not override your rights
- Contractual Necessity (GDPR Art. 6(1)(b)): To fulfill your course purchase and provide access
- Legal Obligation (APP 3 / GDPR Art. 6(1)(c)): When required by applicable Australian law, including tax and consumer protection laws
4. Australian Privacy Principles (APPs)
We adhere to the 13 Australian Privacy Principles, which govern how we:
- Collect, use, and disclose personal information fairly and lawfully (APPs 3–6)
- Ensure the quality and security of personal information (APPs 10–11)
- Provide access to, and correction of, your personal information (APPs 12–13)
5. Purpose of Data Processing
We use your personal data for the following purposes:
- To respond to your inquiries and provide customer support
- To process and fulfill your course purchases
- To send you information about our courses and updates (only with your consent, in accordance with the Spam Act 2003)
- To improve our website functionality and user experience
- To analyze website traffic and usage patterns
- To comply with legal obligations, including Australian tax and consumer law
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Contact form submissions: 3 years from the date of submission
- Transaction records: 7 years as required by Australian tax regulations
- Cookie data: As specified in our Cookie Policy
7. Your Rights
Under the Australian Privacy Act 1988 and the GDPR, you have the following rights:
- Right of Access (APP 12 / GDPR Art. 15): Request a copy of your personal data
- Right to Rectification (APP 13 / GDPR Art. 16): Request correction of inaccurate data
- Right to Erasure (GDPR Art. 17): Request deletion of your personal data, where applicable
- Right to Restriction (GDPR Art. 18): Request limitation of data processing
- Right to Data Portability (GDPR Art. 20): Receive your data in a structured format
- Right to Object (GDPR Art. 21): Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, please contact us using the details provided above. We will respond within 30 days in accordance with Australian and EU requirements.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Secure HTTPS/TLS encryption for all data transmission
- Regular security assessments and updates
- Access controls limiting data access to authorized personnel
- Secure data storage with appropriate backup procedures
9. Notifiable Data Breaches (NDB) Scheme
Under the Privacy Act 1988, we are subject to the Notifiable Data Breaches (NDB) scheme. In the event of a data breach that is likely to result in serious harm to you, we will:
- Take immediate steps to contain the breach
- Assess the risk of serious harm
- Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law
10. Spam Act 2003 Compliance
We comply with the Australian Spam Act 2003. We will only send you commercial electronic messages (including emails and SMS) with your explicit consent, and every message will include a clear unsubscribe mechanism. You may opt out at any time by clicking the unsubscribe link or contacting us directly.
11. Third-Party Sharing
We do not sell your personal data. We may share your information with:
- Service Providers: Third parties who assist in operating our website, processing payments, or delivering courses
- Legal Requirements: When required by Australian law or to protect our rights
12. International Transfers
If we transfer your data outside Australia or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or equivalent protections under Australian law.
13. Cookies
We use cookies and similar technologies on our website. For detailed information, please refer to our Cookie Policy.
14. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child under 16, please contact us immediately and we will delete that information promptly.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page with an updated revision date.
16. Complaints
If you believe your privacy rights have been violated, you have the right to lodge a complaint. In Australia, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
If you are in the European Union, you may also lodge a complaint with your local supervisory authority.
17. Contact Us
For any questions about this Privacy Policy or our data practices, please contact us:
Email: connectuse@rejuvenbloomherb.world
Phone: +61 8 8379 9001
Address: 8/259 Glen Osmond Rd, Frewville SA 5063, Australia